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William Wake's How to Be a Customer of XP Software

It's easiest when this is a single person. But sometimes you have a whole Customer Team.

Often the Goal Donor and the Gold Owner aren't the same person. If those 2 people don't agree, there will eventually be big problems.

Edited: 2010-07-09 00:00:00 | Tweet this! | Search Twitter for discussion

Bill Seitz